有些机遇,令多元文化共融更受重视。

假如您希望自己的价值观获得认同和肯定,加入汇丰,您将会明白多元文化环境如何助我们携手迈向成功。
无论您渴望攀登职业生涯的高峰,或者开展人生新的一页,汇丰将为您提供更多机遇、支持和回报。
 
 
客户服务中心 Contact Centre
为客户提供专业的电话呼叫中心营运支持,主要通过电话与客户联系,解答、处理客人的问题或者联系客人提供服务和产品介绍。提供服务函盖多个银行业务范围,包括信用卡服务、综合理财、工商业务、电话理财销售、诈骗管理等。
Provide professional support to customers, mainly responsibility is contact with customers by telephone. Makes, receives customer calls and resolve customer inquiries in a professional manner. Present and promote banking product and service in a pro-active manner. Provide service to cover multiple bank business scope, including credit card services, integrated financial management, commercial banking, telephone banking sales, fraud management etc.

全球贸易营运部 Trade and Receivables Finance

为客户提供贸易供应链及进出口融资营运支持服务,包括处理跟单信用证,跟单托收,銀行保函,收付款业务,以及客户贸易伙伴调研,等等。 通过持续的培训, 团队成员将拥有充足业务知识为顾客提供整个贸易过程相关的进出口融资服务并对国际商会(ICC)的出版规则以及内部监控及集团合规政策,包括国际制裁,反洗黑钱等,有很好的掌握和理解。
The job holder is responsible for providing a high level of customer service by processing Global Trade and Receivables Finance transactions, including Documentary Credit, Documentary Collections, Guarantee,Import and Export Payments, KYCC etc. Team members will be equipped with adequate knowledge through ongoing training, to provide customers the export and import trade finance related services through the trade cycle and will have a good understanding in International Chamber of Commerce (ICC) published rules as well as Internal Controls and Group Compliance Policy including International sanctions, Anti-money Laundering etc.

客户尽职调查部 Customer Due Diligence
执行汇丰集团环球标准,进行客户尽职调查服务,包括客户身份识别和审查,客户筛选及美国海外帐户纳税法案等。
Implement HSBC Group Global Standard. Offer Customer Due Diligence service to the Group including customer Identification & Verification, KYC, Client Selection & Exit, and Foreign Account Tax Compliance Act (FATCA) etc.

综合银行服务营运部 Banking Operations

为客户提供专业的银行卡帐户后台服务,包括:银行卡开户销户,更新客户资料资料,解答客人的问题等。
Provide operation bank services to customers,including: open new bank account, cancel bank account,update customers' information and resolve customers inquiries in a professional manner.

信用卡及贷款营运部 Cards & Loans
为汇丰集团客户提供信用卡\信贷相关后台服务支持,主要业务包括:更新以及维护客户资料,信用卡积分兑换等。
provide services to customers across all card products, The services provided are: Account Servicing for both Cards and Unsecured Lending.

楼宇按揭营运部 Mortgage

为汇丰集团客户提供专业的按揭业务后台支持,主要业务包括:客户按揭的相关资料审核,更新以及维护,风险控制措施的完善和释放按揭贷款等(包括呼出/接入电话客户服务)
Mortgage Service undertakes Origination (Pre and Post–Credit Approval), Servicing and Closing of Mortgage Loans for RBWM (Premier, Advance and Mass). This includes the Mitigant Perfection, Maintenance and Release for Mortgage Loans.(Including inbound/outbound customer services ).

应付帐款部 Accounts Payable

为汇丰集团客户提应付服务,主要负责日常工作的供应商付款、员工报销和固定资产操作工作流管理,落入应付账款。回答内部或外部客户的付款相关问题。
Provide Account Payable services for HSBC customers,to perform daily work of vendor payment, staff reimbursement and fixed asset operation work-flow management that falling into Accounts Payable. To answer enquires from internal customer and external vendor related to the payments.

私人汇财策划部 Private Wealth Solutions

负责为汇丰集团私人汇财客户的信托基金运作提供专业的会计分录及核算支持。
Provide professional trust accounting support for HSBC Private Wealth Solutions customer.

金融犯罪和监管合规营运部 Financial Crime Compliance & Regulatory Compliance Operation

反洗钱专员将汇丰银行所有客户与由联合国,欧盟,英国,美国和香港提供的受制裁,欺诈或洗钱的名单(包括个人和公司)进行筛查,来进行初步的反洗钱行动,以保护有序的金融环境。
Anti-money Laundering Executive is mainly responsible for check all customers with a list of sanctions, fraud or money laundering(which is provided by The United Nations, The European Union, Britain, the United States and Hong Kong) to audit preliminary anti-money laundering activities including personal and corporate customers. In view of safe guarding the clean banking environment.

信贷风险控制营运部 Credit Services

负责信贷风险控制工作,主要负责个人或工商企业客户的信用审查、信贷额度审批等后台营运支持工作。
Responsible for credit risk control, is mainly responsible for personal or business customer credit review and credit approval etc.

安保及欺诈风险管理营运部 Security & Fraud Risk

主要对于汇丰集团个人客户关于信用卡消费风险提供实时的解决方案,规避信用卡信息泄露、盗用已产生的诈骗风险。
Provide solution for the customers on credit card risk, in order to avoid credit card information leaks, theft have been produced by fraud risk.

汇丰保险业务部 Insurance

主要负责人寿保险,强制性公积金的资料核对,资料录入,更新以及维护,或电话客户服务等文职类工作。
Mainly responsible for Life Insurance, Mandatory Provident Fund data input,data update and daily maintain, or customer hotline service etc.

汇款业务部 Payment Services

为汇丰企业客户和个人客户的收付款业务提供营运支持(包括汇款、转账、自动转账、支票、汇款调查和汇丰财资网支持等)。
Provide payment services and related support services (e.g. remittance, transfer, autopay, cheque, investigation, HSBCnet support, etc.) for Business Customers and individual clients.


 









 
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