| 职位类别： |
客服专员/助理/网络客服/投诉专员 |
| 专业要求： | 电子商务 国际商务 商务英语 | 学历要求： | 本科 |
|---|
| 薪金水平： | 3500—4000 | 联 系 人： | 何小姐 |
|---|
| 电子邮箱： | hr51@wharftt.com | | |
|---|
职责和要求
Responsibilities:
--Handle customer enquiries in a timely manner in a call centre environment;
--Follow--up on customer enquires, fault cases and complaints to assure action;
--Communicate with customers and inter--departments to assure actions when necessary;
--Identify, investigate and resolve customers' issues ;
--Prepare correspondence and Call Centre activities related reports;
--Shift duty is required, includes Sundays & Public Holidays .
Requirements:
--College graduate or above ;
--Customer oriented & interested in dealing with people at all levels;
--Good command of both spoken and written English & Chinese ;
--Good spoken cantonese is an advantage ;
--Pleasant, mature, independent and able to work under pressure;
--Good inter--personal and communication skills ;
--Shift duty is required ;
--Telecom Industry experience is preference.
